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http://www.observer.com/2010/media/after-three-months-only-35-subscriptions-newsdays-web-site

UH OH!!!!  3 months and tons of money invested into Newsday, and only 35 subscribers???  Why is that?

To run a legitimate news outlet, it takes  a lot of talent, a lot of people, and a pretty big investment.  No one denies this.  To run a mostly legitimate website it takes a person in their home office, or even their bedroom.  Their expenses are almost nothing!

My question is: What value do traditional news outlets add, when compared to the amateurs?  Obviously they have time to spend researching, verifying sources, etc.  They may even have a better quality of source (though this may not always be the case.)  Is this enough?  Typically, the amateurs can deliver the majority of what people are looking for, there are a lot of people willing to give their time for free and deliver a pretty polished product, only to collect on ad revenue.  How can traditional media demand further compensation for their efforts without delivering more value?  I’d love to see a list of the things that news outlets think they have over the amateurs.  I bet the majority of the list is of no interest to the average consumer.

I think, personally, I need to see more value before I’d ever consider paying for news.  This is especially true in the case of average news like Reuters or your local paper.  I might be eager to pay for something like Stratfor, but Newsday?  Come on!

News outlets need to focus on figuring out exactly what they bring to the table.  I can’t really figure it out.  They’ve done a pretty poor job of convincing me that they’re doing anything differently than your average blogger.  Even if they add something they think is quite valuable, I have to want it as a consumer of their information.  If they can’t convince me, they’re not going to get paid.  I fear that instead of worrying about the value that they’re going to deliver to me, that matters to me, they’re busy thinking about what a jerk I am for not being willing to pay for what they deliver.

Traditional journalists and their employers need to find a way to differentiate themselves from the bloggers, but no matter what they do, they’re going to have a VERY hard time convincing people to pay at the rates that will support their current expense structure. I’ve thought quite a bit about this, and I can’t think of anything they could offer that would convince me to pay.

Investigative journalism is a great idea, but can be easily crowdsourced and engineered via social networking, again at little to no cost to the publisher provided that they have an interested and connected group to help them, which many do, especially on a subject that effects the readership. Inevitably, some reader will work in public records and give people the tools to find the information, someone (like me!) will have some pretty gnarly database chops and enable the group to employ business intelligence on their collected data, etc. These are things that people will provide for free, if they like the cause, and they like the organizers. Got a great reputation and want some help in figuring something out? I’d bet that you can get the work done for free.

Reputation is quickly becoming very, very important for everyone, and I am pretty sure that if we can manage to make it a few hundred years without blowing ourselves up that reputation will eventually be codified and replace money in a post scarcity society.

You’re seeing some of the effects of post scarcity with information today in the destruction of the content distribution industry, the news industry, etc. Take a note that many of these struggling industries are in the information brokerage business, which is fast becoming so inexpensive and ubiquitous that it is basically up for grabs for anyone that wants to do it. It costs virtually nothing to move information around, so why should we pay aggregators to do it for us? The majority of the news industry isn’t a whole lot better at delivering the news than a well informed and cautious blogger.

Of course those in the news industry will cry to the heavens that they DO add value and there are huge gaps in how bloggers do things. The real question is, are those differences valuable to the consumers or not? I, personally, don’t think so, not enough to justify the price tag they’ll be asking to keep their aging institutions afloat.

A blogger recently wrote an article on receiving an envelope marked “IMPORTANT INFORMATION INSIDE”, and her disappointment and mild anger when she found out it was simply an ad for Internet Service.

You can check out her article here :

http://www.themarketess.com/2010/03/deception-marketing-losing-trust-for-your-brand-and-annoying-people/comment-page-1/#comment-3110

Are TW’s people under the mistaken impression that people don’t already know their local ISP choices?  Out of a pool of what, 3 or 4?  Awareness is great for a new product, but not as important for a well known small pool vendor where most people who know what an ISP is know their choices, and the rest of them listen to some technical friend.
I’ve been saying this a lot lately, if your product is good people who are aware of it will buy it.  If it sucks, then no amount of convincing will bring them to your side.
Once again, it comes down to simple morality.  Are you going to be good or bad?  Are you going to make the world a better place, or sacrifice anything in the name of profit?
Companies need to decide whether or not they’re going to be a positive source of information and contribute to the world with the best product they can give, or if they’re going to try to trick people into buying things they don’t want, don’t need, and don’t like.
If you read time warner’s reviews online, you’d know that much like comcast they’re fairly hated by their customer base.  For this reason, they’ve decided that its easier to take advantage of people and mislead their potential clients, as opposed to spending that time and energy building a better service, or offering what people actually want in a compelling way.  I’d be willing to bet that they get more eyeballs this way, but if they were to offer 50% off your bill on the envelope, they’d get more INTERESTED customers.  This is another case of awareness marketing gone bad. More eyeballs is way less important than more interested eyeballs.  I’d pay 10x more for a lead that I was sure was looking to buy compared to some random person I had to trick to even look at my offer.
This kind of marketing does work, and that is sad, but given the funky data collection I’ve seen so far in the ad biz, I wouldn’t be surprised to find that a more rigorous scientific data collection would result in more accurate results.  The subliminal stuff is overrated, ESPECIALLY now that we live in a world where more and more consumers are leveraging the Internet to become super informed buyers.  Endless repetition, brand recognition, and all those other “tricks” are becoming less effective and this has been supported by many recent studies focusing on young people who simply don’t trust advertising at all unless its dead honest or from a trusted source.  This kind of deception does more damage than its worth in the long run.

http://www.google.com/hostednews/afp/article/ALeqM5ilil_Nrb6dbT0EVgeYLZcee4lndw

 

Great news, google buying one of my favorite social services.  I hope this means great things in the future for vark.com!

I recently had my Kindle screen crap out.  I called in prepared to get read the riot act and have a bunch of irritating paperwork and possibly charges thrown at me.

I was really, REALLY wrong.

I spent about 10 seconds on hold, got a friendly rep that apologized and told me how it must be frustrating to not have my Kindle working.  They cross shipped me a brand new unit, no questions asked, and asked me politely to send the old one back.  I had my Kindle at 10am the next day.

That kind of customer service is amazing, and Amazon is a model for all other companies to follow.

Anyone else have any awesome Amazon customer service stories?

Please, go and fill this out, he needs to know that we know!!!

 http://mccain.senate.gov/public/home/contact/webformActionIAV2.cfm

Dear Senator McCain,

In my opinion, your net neutrality bill is very, very harmful to US citizens, and very very beneficial to the rich, and corporations.

My name is William Harris, and I am a United States citizen from Nevada. I’m contacting you about your recently proposed bill that would block the FCC from enforcing “net neutrality.” I want you to know that I disagree with your bill, because the concept of net neutrality will actually help to defend my 1st amendment rights as an American.

What net neutrality does is guarantee to me that I will never be silenced or slowed down by people or companies who have more money than me.  I am tired of people with more money than me claiming that because they have more money than I do, they are more worthy.  They are not more worthy.

Bandwidth costs consistently go down year after year, and ISPs do not need to charge more from the site owners, if they want more money they can raise their monthly fees.  This is a burden that we will all share as a people should they decide it is necessary in order to protect the Internet and content delivery in general.  Thus far, it has not been necessary, because bandwidth prices are not increasing!

I was puzzled by your opposition to something as American as free speech as you have always been someone who seems to support such things, but I was not at all surprised by a report I read on America Online’s service “Daily Finance,” which states:

“McCain, who introduced the bill to undermine the new rules, has received some $894,379 in contributions from AT&T, Verizon, Comcast and other broadband interests over his career, many of those dollars directed to his 2008 presidential campaign, according to the Sunlight Foundation.”

I hope you will rescind your bill and put American citizens before your own private interests. It is far past the time that politicians accept campaign contributions and later proceed to do terrible things as a means to repay favors to those donors.  This is one of those terrible things, and because of a neutral Internet I am able to know what you’re doing.  Given your bill, ISPs could easily “manage” this dissenting opinion and we as a people would have no recourse.  This is UNACCEPTABLE for them to hold this power.

Sincerely,

William Harris

An open letter to Digsby, regarding the recent installation of malware on everyone’s PC!!!

See this lifehacker article for more information.

Dear Digsby,

I have always been OK with companies installing profitable software on the side as long as I can turn it off.  Digsby has always been cool about being up front with what would be installed, and giving me an option to go without it.

The latest “research” feature installed without an option was a bit of a break of trust, but I’m glad that you’re “fixing” the issue for future installs.

Digsby is a good client, but make sure that when you’re installing things on our PCs that we are aware of the nature of the install, and give us an easy way to disable the feature. If you can consistently conform to this, we will always be happy.  Power users will rarely get trapped by the software, and normal people probably don’t care…but you have to make sure to appease the power users because we’re vocal and tireless, and we are the influential group that will dictate what the ‘normals’ are using by our recommendations.  I have probably introduced 50-100 people to digsby in the past, but would not hesitate to call or email each one and tell them to drop it if I felt digsby weren’t being honest about their revenue generating programs.

I hope digsby can learn from this to know that as long as everything is up front and in the open, people will be happy.  Digsby has been installing “crapware” since forever, but notice no one complained until it came in stealthily and under a slightly misleading and hard to find menu item!

Good luck in the future, you’ve got a great client, I hope that you continue on the path you’ve forged so far, and I look forward to using digsby and recommending it to my friends, coworkers, clients, and family for many years to come.

This is an amazing idea, make our representatives dress up like Nascar drivers with their donors/political sponsors emblazoned on their clothes.  Imagine trying to push through some banking regulations with Bofa and Citi emblazoned on your chest. 

 

http://www.bloomberg.com/apps/news?pid=newsarchive&sid=aAFgqtwU4K2Y

This is super cool.  Spend some time reliving memories related to Mac OS 7.1 on a SE30, and the entire thing is not emulated, it is written (painstakingly) in flash, and everything from the fun programs we all ran back then, like After Dark, to the sound of the modem dialing and connecting, have been recreated here.  I am impressed!

She's here!



Mara, originally uploaded by wharrislv1.

Born December 16th, at 5:35am, 7 lbs 12 oz, Mara Isabelle Harris, my lovely new daughter!

OK so, the PS3 has DLNA capability, and this is great!  Set Windows Media player to share out, add everything to your library, and you’re set…right?

Wrong.

DLNA doesn’t really stream every format (MKV anyone?) and it has issues with large libraries of MP3s, which are becoming quite common these days.  It also doesn’t support Internet content like youtube videos, or hulu.com.

There are a few things you can run on your server that can help with this issue.

The first is tversity.  This amazing product allows for podcasting, vidcasting, live transcoding, and support for big libraries and custom folder interface on your PS3.  This product runs on windows, and streams to any device, invluding your cell phone, any web browser device, your Wii, your PS3, and on and on.  You can use it to stream out to the Internet, too, getting full access to your entire media library from anywhere in the world.

The second product is a new one, right out of beta, which supports Hulu, CBS, ESPN, Netflix online streaming, and Youtube.  This one is great, and I’m really excited to see it.  It will cost you $30, and is worth every penny.  It is called PlayOn, head on over to MediaMall’s site and check it out!

Another neat one is uSirius, a neat little app to interface your tversity software with Sirius satellite radio’s streaming online content.

 

Update : check out Krynsky’s post, which is everything mine should have been!